Privacy Policy

We are committed to protecting your privacy and the security of information that can, directly or indirectly, be used to identify a natural person (hereinafter “Personal Data”) throughout the entire process of the Earth Virtual Expert (EVE) website service (https://eve.philab.esa.int/) and EVE Chatbot service (https://eve.philab.esa.int/chat) (collectively, “Services”). We have created this Privacy Policy to explain how we collect and use your Personal Data.

For information about how we collect and use training data to develop our language models that power EVE, and your choices with respect to that data, please see the Technical Documentation.

Last updated: 29 January 2026.

1. DATA CONTROLLER

When this Privacy Policy mentions “the Company”, “we”, “us”, it is referring to the company that decides on the purposes and means of the processing of your Personal Data under this Privacy Policy.

Data Controllers Information:

Imperative Space and Pi School s.r.l. acts as joint data controllers for the purpose of the Services.

2. DOES THIS PRIVACY STATEMENT APPLY TO YOU?

This Privacy Statement applies to you if you visit https://eve.philab.esa.int/, including its sub-pages, or use our EVE project Chatbot Service, or if you receive emails from us.

Our Services are for a general audience and not aimed at children. If you are under 14 years of age, you are requested not to provide any Personal Data.

3. WHAT PERSONAL DATA DO WE COLLECT?

We collect Personal Data as follows:

• Account Information: When you create an account with us, we will collect information associated with your account, including your name, contact information, account credentials, and date of birth.
• User Content: We collect Personal Data that you provide in the input to our Services (“Content”), including your prompts and uploads, depending on the features you use.
• Communication Information: If you communicate with us, we may collect Personal Data like your name, contact information, and the contents of the messages you send.
• Log Data: We collect information that your browser or device automatically sends when you use our Services, including your Internet Protocol address, browser type and settings, the date and time of your request.

4. HOW WILL WE USE YOUR DATA?

We may use Personal Data for the following purposes:

• To provide analysis, and maintain our Services, for example, to respond to your questions for EVE;
• To improve and develop our Services and conduct research;
• To communicate with you, including sending you information about our Project and events;
• To prevent fraud, illegal activity, or misuse of our Services;
• To comply with legal obligations and to protect the rights, privacy, safety, or property of our users, or third parties.

5. HOW DO WE STORE YOUR DATA?

We’ll retain your Personal Data for only as long as we need in order to provide our Services to you, or for other legitimate business purposes such as resolving disputes, safety and security reasons, or complying with our legal obligations.

6. YOUR RIGHTS

You have the following statutory rights in relation to your Personal Data:

• Access your Personal Data and information relating to how it is processed.
• Delete your Personal Data from our records.
• Rectify or update your Personal Data.
• Transfer your Personal Data to a third party (right to data portability).
• Restrict how we process your Personal Data.
• Withdraw your consent where we rely on consent as the legal basis for processing.
• Lodge a complaint with your local data protection authority.

You may exercise your rights by sending your request to eve@picampus-school.com.

7. DATA TRANSFER OUTSIDE OF THE EUROPEAN UNION

If the transfer of Personal Data from the EU to third countries is required, it is carried out according to an adequacy decision of the European Commission or “standard contractual clauses” provided by the European Commission.

8. LEGAL BASES FOR PROCESSING

Our data processing activities serve multiple purposes and handle various types of personal data under specific legal bases including contractual necessity, legitimate interests, legal obligations, and—for model training—explicit consent under Article 6(1)(a) GDPR.

9. HOW IS YOUR PERSONAL DATA SECURED?

We have implemented appropriate technical, physical and organizational measures to protect personal data against accidental or unlawful destruction or accidental loss, damage, alteration, unauthorized disclosure or access.

10. HOW LONG IS YOUR PERSONAL DATA RETAINED?

We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, as needed to satisfy any legal, accounting, or reporting obligations, or as necessary to resolve disputes.

11. LOCAL DPA

You have the right to lodge a complaint with the Italian Data Protection Authority (Garante per la protezione dei dati personali) if you believe that your data is processed in violation of the GDPR.

Garante per la protezione dei dati personali
Address: Piazza Venezia 11 – 00187 Roma (Italia)
Tel: +39 06.696771
Email: protocollo@gpdp.it